Contact Us

This page explains how to contact us and what to include so that we can answer quickly. Our live chat is open around the clock.

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How to reach us

You can reach our support team in two ways:

Live chat - open on the site 24/7. Sign in and open the chat window from any page.
E-mail - support@casino-hellofortune.co.uk. Please write from the address registered on your account with us.

We reply to e-mails in the order they arrive. Payment and verification questions can take a little longer while we check your records.

What to have ready when you write

A short, clear message is usually enough. Please include:

Your username with us.
The game, bonus or transaction involved.
The date and approximate time.
Any error message, word for word or as a screenshot.

Common questions we help with

Most messages we receive concern:

Account access, personal details and verification documents.
Deposits, withdrawals and the limits shown in the cashier.
Bonuses, wagering progress and promotional terms.
Technical issues with a game, your browser or the mobile site.
Safer gambling: deposit limits, time-outs and self-exclusion, and support from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If you are unhappy with an outcome or with the service you received, e-mail support@casino-hellofortune.co.uk with Complaint in the subject line. Tell us what happened and what you would like us to put right.

We acknowledge every complaint and reply once it has been looked into. If we need more detail, we will ask for it in writing.