Bonus Terms and Conditions

These bonus terms apply to every promotion we run, including welcome offers, deposit matches, free spins, cashback, tournaments, loyalty rewards and any credit our support team adds to your account as a goodwill gesture.

Three sets of rules sit behind any offer you take part in:

• Our general Terms and Conditions, which cover your account, payments and verification.
• These bonus terms, which apply to all promotions.
• The terms published with the individual offer, in the cashier, on the promotions page or in the message inviting you to take part.

Where an individual offer differs from this page, that offer's terms apply to it. Where this page differs from our general Terms and Conditions on a point about bonuses, this page applies. Nothing here affects your rights under consumer law.

Promotions are open to registered account holders aged 18 or over who meet the conditions of the offer. We hold a gaming licence and verify accounts, so we may ask you to complete identity and address checks before a bonus is credited or before related winnings are paid out.

Eligibility

• One account, and one bonus of each type, per person, household, shared device, IP address and payment method.
• Your account must have no open restriction and no outstanding verification request.
• Some offers are limited to new players, to players who receive a direct invitation, or to certain markets; the offer terms say which.
• Some payment methods do not qualify for promotions. Those methods are listed in the cashier.
• If you have set a limit the offer would conflict with, taken a time-out or self-excluded, you are not eligible and we will not send you promotional material.

How an offer reaches your account

1. Opt in where opt-in is needed, from the promotions page or the cashier, or enter the code shown with the offer.
2. Make a qualifying deposit of at least the stated amount, using a qualifying method.
3. The bonus funds or free spins appear in your account once the deposit has cleared.
4. Play the eligible games listed with the offer until the wagering requirement is met.

A wagering requirement is the total you need to stake before bonus funds, or winnings from free spins, convert to cash. Each offer states its requirement as a multiple of the bonus, the deposit or both, together with the time allowed to complete it.

1. Your bonus balance is held separately from your cash balance, and both are shown in your account.
2. Where you hold both, stakes come from the balance named in the offer terms; where they are silent, cash is used first.
3. Progress updates as each round settles, so stakes on unsettled or voided rounds do not count.
4. The amount still to wager is shown in the active-bonus area of your account.
5. When the requirement is met, the remaining bonus balance becomes cash, up to any maximum conversion stated in the offer.

Games count towards a requirement at different rates, because the house edge differs between them. The rate for each game type is shown with the offer, and most of our promotions follow the pattern below.

While a wagering requirement is open, a maximum stake per round applies and is stated with the offer. Bonuses are meant to be played in the ordinary way, so a few things are not allowed:

• Staking more than the maximum per round while a bonus is active.
• Covering opposite or near-certain outcomes, in one account or across several, to clear a requirement at low risk.
• Claiming a new-player offer when you already hold, or have held, an account with us.
• Using automation, or acting together with other players, to claim or clear bonuses.
• Depositing with a payment method that is not in your own name.

If we find play of this kind, or an account that exists mainly to collect promotions, we may close the open bonus, withhold winnings derived from it, return your remaining deposit and decline future offers. We look at each case on its own facts and explain our reasons when we write to you. If you disagree, the decision can be looked into through our complaints process.

Every bonus has a life span. If the requirement is not met within the period stated in the offer, the bonus balance and any winnings still tied to it are removed, and your cash balance is unaffected.

• Free spins expire if they are not used within the period shown with the offer, and winnings from them arrive as bonus funds unless the offer says otherwise.
• A maximum conversion may cap what can be withdrawn from a bonus; the cap is shown with the offer.
• You can cancel an active bonus at any time in your account or by asking our support team. Cancelling removes the bonus and the winnings tied to it.
• Asking to withdraw while a requirement is still open forfeits the bonus and anything won from it. We tell you this before the withdrawal is confirmed.
• Withdrawals are paid to a verified method in your own name, as set out in our general Terms and Conditions.

We may add, change, suspend or end a promotion. Where a change affects a bonus already active in your account, we will give you notice and let you finish the requirement on the terms that applied when you claimed it, unless we have to act sooner to correct an error or meet a legal obligation. Plain errors, such as a bonus credited twice, may be corrected, and we will tell you what changed.

Our site is for adults aged 18 and over, and taking part in promotions is always optional. You can set deposit, loss, stake and session limits, take a time-out or self-exclude from your account at any time. Free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from licensed online gambling sites in a single step.

If anything here is unclear, or a bonus looks as though it has been credited or removed in error, contact us on live chat or by e-mail at support@casino-hellofortune.co.uk. Give the name of the offer and roughly when you claimed it so we can check your account quickly.