Cookies Policy

Cookies are small text files that a website places on your device when you visit it. Each one holds a short piece of information, such as a session reference or a setting you have chosen, which the site can read back on later page loads or on a later visit. Similar technologies, including local storage and tracking pixels, work in much the same way, and this policy covers them as well.

We use cookies for four broad reasons: to make the site work, to keep your account and your money secure, to understand how our pages perform, and to decide which messages about our products you are shown. Some cookies last only for the length of your visit and are deleted when you close your browser. These are session cookies. Others stay on your device for a set period so that the site recognises your preferences next time. These are persistent cookies.

Cookies may be set by us, which are called first-party cookies, or by the service providers we use to deliver parts of the site, such as game content, payment processing, fraud screening and traffic measurement. Those are third-party cookies. We require each provider to use the information only for the purposes we have agreed with them, and we do not allow them to sell it.

We group the cookies on this site into four categories. Only the first group is set automatically; the other three are set once you agree to them in the cookie notice, and you can change your mind at any time.

Strictly necessary cookies

These cookies are needed for the site to function and for your account to be safe to use. They keep you logged in as you move between pages, hold the contents of your deposit or withdrawal request while it is being completed in the cashier, balance traffic across our servers, and help us spot attempts to take over an account. Because the site cannot be delivered without them, they do not require your consent, and switching them off in your browser will stop you from signing in.

Performance and analytics cookies

These cookies tell us how the site is being used in aggregate: which pages are opened most often, how long a page takes to load, where a sign-up or a deposit journey is abandoned, and which error messages appear. We use that information to fix problems and to simplify the parts of the site that cause people difficulty. The reports we see are statistical and do not identify you by name.

Functionality cookies

These cookies remember choices you have made so that you do not have to make them again. Typical examples are your language and display settings, whether you have closed a notice, your sound preference in games, and the layout of your recently played list. If you decline them, the site still works, but it will treat each visit as if it were your first.

Marketing cookies

These cookies record which of our promotional messages you have seen and which pages you visited afterwards, so that we can limit repetition, measure whether a campaign worked, and avoid showing offers that are not relevant to you. They are also used to credit the partner sites that refer new players to us. We do not direct gambling marketing at anyone under 18, at customers who have asked us to stop, or at customers who are self-excluded.

You have two sets of controls: the cookie notice on this site, which governs the optional categories above, and the settings in your own browser, which govern cookies from every site you visit.

1. When you first open the site, the cookie notice asks whether you accept the optional categories. You can accept all of them, reject all of them, or choose category by category.
2. To change your choice later, open the cookie settings link in the footer of any page and update the categories you want.
3. Your choice is stored in a cookie of its own, so clearing your cookies will cause the notice to appear again on your next visit.
4. Preferences are held per browser and per device, so a change you make on a laptop does not carry over to a phone.

In your browser's privacy or settings menu you can usually do the following, although the wording differs between browsers and versions:

• Look at the cookies currently stored and delete some or all of them.
• Block all cookies, or block only third-party cookies.
• Ask to be prompted before a cookie is set.
• Clear cookies automatically each time you close the browser.
• Browse in a private window, which discards cookies at the end of the session.

Mobile devices also offer advertising controls at operating-system level, which limit the identifiers that marketing partners can use.

Declining the optional categories does not stop you from playing, but blocking cookies altogether will affect how the site behaves. In practice you may find that:

• You cannot sign in, or you are logged out when you move between pages.
• Deposits and withdrawals started in the cashier do not complete.
• Games fail to load or lose your settings part-way through a session.
• Preferences such as language reset on every visit, and the cookie notice reappears each time.
• Offers you have already dismissed are shown to you again.

We update this policy when the technologies on the site change or when our obligations change. The current version is always the one published here, and we show the date it last changed at the top of the page. Where an update affects the optional categories, we will ask for your consent again through the cookie notice.

If you have a question about the cookies we set, want help changing your settings, or would like to know more about how the resulting information is handled, write to us at support@casino-hellofortune.co.uk or use the live chat on the site. Please tell us which device and browser you are using so that we can give you accurate steps.